At Ubenart, we are committed to providing high-quality digital products and ensuring your satisfaction with your purchase. Please review our refund policy below, which includes a 60-day refund period.

Refund Eligibility:

• Digital Products: Due to the nature of our digital products (SVG cut files, apparel mockups, textures, etc.), all sales are final. However, we offer a 60-day refund period during which you may request a refund for any reason.
• Refund Period: You have 60 days from the date of purchase to request a refund for a digital product.

Right to Refuse Refunds:

While we strive to accommodate our customers to the best of our ability, we reserve the right to refuse refunds in cases where we believe the refund policy is being abused or when a customer’s requests do not align with the policy’s intent. Our goal is to maintain fairness and integrity in the refund process.

How to Request a Refund:

If you wish to request a refund within the 60-day period, please contact our customer support team at info@ubenart.com. When submitting your refund request, please provide the following information:

1. Your order number.
2. Name of the product purchased and price
3. A detailed explanation of why you are requesting a refund.
4. Any supporting documentation, screenshots, or evidence that substantiates your request.

Refund Processing:

Upon receiving your refund request, we will review it promptly and notify you of the decision within 2 days. If your refund is approved, it will be processed promptly.

• Digital Downloads: If your refund request is approved for a digital product, we will deactivate your access to the product, and you will no longer be able to download it.

Contact Us:

If you have any questions, concerns, or need assistance with the refund process, please don’t hesitate to Contact our support team. We are here to help and ensure your satisfaction.